Privacy Policy

Effective Date: June 2026  |  Last Updated: June 2026

This Privacy Policy explains how Tulip Dental ("we", "us", "our"), located at Saroj CHS, Manpada Cross Road, Near ICON Hospital, Dombivli East — 421201, Maharashtra, India, collects, uses, stores, and protects your personal data when you visit our website (www.tulipdental.in), contact us via WhatsApp, phone, or email, or visit our clinic.

This policy is issued in compliance with the Digital Personal Data Protection Act 2023 (DPDPA) and other applicable Indian laws.

1. Information We Collect

We may collect the following categories of personal data:

• Identity data: full name, date of birth, gender
• Contact data: phone number, email address, WhatsApp number
• Health data: dental and medical history, treatment records, X-rays, clinical photographs — collected only with your explicit consent
• Appointment data: booking details, visit history, treatment plans
• Communication data: messages sent via WhatsApp, email, or our contact form
• Technical data: IP address, browser type, pages visited, time on site (collected automatically via analytics)

2. How We Use Your Data

We use your personal data to:

• Schedule, confirm, and manage your dental appointments
• Provide clinical care and maintain treatment records
• Send appointment reminders and follow-up communications
• Respond to your enquiries via WhatsApp, phone, or email
• Improve our website and services through anonymised analytics
• Comply with legal and regulatory obligations applicable to healthcare providers in India

3. Legal Basis for Processing

Under the DPDPA 2023, we process your personal data on the following bases:

• Consent: where you have given us clear consent to process your data (e.g., submitting our contact form or messaging us on WhatsApp)
• Contractual necessity: where processing is necessary to provide the dental services you have requested
• Legal obligation: where we are required to retain records under applicable medical and tax regulations

4. Data Sharing

We do not sell your personal data. We may share it with:

• Dental laboratories: for fabrication of crowns, implants, dentures, and other prostheses — limited to what is clinically necessary
• Specialist referrals: when we refer you to another healthcare provider with your knowledge
• IT and hosting providers: Hostinger, which hosts our website — bound by data processing agreements
• Regulatory bodies: if required by law, court order, or government authority

5. Data Retention

We retain clinical records for a minimum of 7 years from the date of last treatment, in accordance with applicable Indian medical record-keeping requirements. Website enquiry data is retained for up to 2 years. You may request deletion of non-clinical data at any time (see Section 7).

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to understand how visitors use our site. We use analytics tools to collect aggregated, anonymised data on page visits and user behaviour. You can disable cookies through your browser settings. Disabling cookies will not affect your ability to use our website or book an appointment.

7. Your Rights

Under the DPDPA 2023, you have the right to:

• Access: request a summary of the personal data we hold about you
• Correction: ask us to correct inaccurate or incomplete data
• Erasure: request deletion of data we are not legally required to retain
• Grievance redressal: raise a complaint with us or with the Data Protection Board of India
• Nomination: nominate another individual to exercise your rights on your behalf in the event of death or incapacity

To exercise any of these rights, contact us at: info@tulipdental.in or call +91 97689 58636. We will respond within a reasonable timeframe and in accordance with applicable law.

8. Children's Data

We treat dental records of minor patients (under 18 years) with the highest level of care. All processing of a minor's data requires the explicit consent of a parent or legal guardian.

9. Data Security

We implement reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our website is served over HTTPS. Clinical records are stored securely and accessible only to authorised clinical staff.

10. Third-Party Links

Our website may contain links to third-party websites (e.g., Google Maps, WhatsApp, Instagram, Facebook). We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page will reflect any changes. Continued use of our website or services after any update constitutes your acceptance of the revised policy.

12. Contact Us

For any privacy-related questions, requests, or complaints:

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